Elevate customer operations with Enercare as a Customer Experience Operations Program Manager in Markham. This role focuses on program structure and effective communication across teams.
As a full-time leader at Enercare, you will be pivotal in aligning corporate initiatives with performance goals in the Customer Experience department. With over five years of relevant experience, this position demands effective governance practices and the ability to manage stakeholders across multiple functions, ensuring seamless service delivery.
Key Responsibilities:
• Develop an integrated view of CX portfolio and corporate reporting
• Lead a weekly cadence to clarify priorities and actions
• Handle new project requests and document outcomes
t• Ensure timely change control and governance practices
• Present status reports and dashboards for executive insight
Requirements:
• Bachelor's degree in business or related areas
• 5+ years in program/portfolio leadership
• Expertise in RAID and change management
• Proven ability to balance priorities and make decisions
• Solid analytical and communication skills
Drive impactful change in customer experience operations at Enercare.
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