Become a Product Support Specialist at Teifi Digital, guiding merchants through technical inquiries and improving their experiences. This position emphasizes resolving intricate Shopify issues in a dynamic hybrid environment.
Your expertise will take center stage as you engage with both clients and our engineering team, ensuring that merchandise needs are met. With a background in technical support and a strong grip on the Shopify platform, you will play a crucial role in crafting user-friendly solutions and documentation.
Key Responsibilities:
• Own & manage merchant requests in Intercom
• Investigate and resolve technical queries effectively
• Maintain quality communication during ticket escalations




• Develop resources such as FAQs and guides
• Monitor and report recurring issues to the product team
Requirements:
• 1-3 years in technical support or similar roles
• Proficient knowledge of the Shopify ecosystem and tools
• Explicit and friendly communication skills
• Self-directed management of support queues
• Available during North American business hours
Leverage your problem-solving skills to foster seamless experiences for e-commerce merchants at Teifi Digital.
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📌 E-Commerce Product Support Specialist Role (Vancouver)
🏢 Teifi Digital
📍 Vancouver