Join Toonie Tours as a Guest Experience Coordinator in Calgary, where your organizational skills and guest relations expertise are essential. Be the heartbeat of our tours, ensuring exceptional customer support and real-time coordination.

As the front line of a fast-growing tourism company, you will support guests via phone, email, SMS, and webchat while managing day-of tour operations. This role is perfect for calm, organized individuals excited to contribute to a positive team workplace. You'll play a critical role in resolving guest issues and enhancing operational processes.

Key Responsibilities: • Resolve guest issues promptly using communication tools • Coordinate real-time tour changes with guides and teams • Document effective solutions for ongoing improvement • Provide detailed support across multiple channels • Manage bookings and protect business revenue

Requirements: • Strong customer service experience • Ability to thrive under pressure • Detail-oriented and resourceful mindset • Excellent communication skills • Willingness to contribute to process improvements

Bring your passion for guest experience and operational excellence to Toonie Tours in Calgary! #J-18808-Ljbffr

📌 Guest Experience Coordinator at Toonie Tours (Winnipeg)
🏢 Toonie Tours
📍 Winnipeg