Elevate your career as a Manager of Client Services at IPG, specializing in customer satisfaction and operational efficiency. Lead a talented team dedicated to client success.
In this impactful role, you'll be responsible for managing the Client Services team and enhancing client interactions at IPG. You will implement strategies to improve customer retention and sales performance while monitoring service quality metrics. Collaborate with multiple departments to create a seamless experience for clients.
Key Responsibilities:
• Lead a team of customer service professionals to excellence
• Handle complex customer inquiries and resolutions
• Establish and analyze performance metrics for improvement
• Collaborate with Sales and Marketing to meet client needs
• Maintain and enhance relationships with key clients
Requirements:
• University Degree in Business or related field preferred
• 4-7 years of experience in customer service management
• Proven track record in team leadership and results orientation
• Robust communication and collaboration skills
• Proficient in Microsoft Office Suite
Utilize your skills in this managerial role to drive excellence and customer satisfaction at IPG.
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