Become a crucial part of Helcim’s Merchant Experience team as a Merchant Support Specialist. Provide exceptional customer support while resolving technical issues through effective communication and problem-solving.
This position requires a robust background in technical customer service and a passion for building relationships. You will be responsible for diagnosing problems, offering solutions, and ensuring a smooth customer service experience. Note that shifts start between 7:00 AM and 9:00 AM, with weekend availability required.
Key Responsibilities:
• Deliver technical support through various channels • Troubleshoot and resolve customer technical issues • Engage with customers to find the root causes of problems • Document customer interactions in the support system • Improve support processes and knowledge base resources
Requirements: • Completed post-secondary education in business or related fields • Strong time-management and organizational abilities • Familiarity with G Suite tools is essential • Excellent communication and interpersonal skills • Previous experience in a technical customer service role is preferred
Utilize your technical and interpersonal skills to support merchants at Helcim. #J-18808-Ljbffr
📌 Helcim Merchant Experience Support Role (Winnipeg)
🏢 Helcim
📍 Winnipeg
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