Elevate customer care at the company as the Senior Manager of Support Excellence. Spearhead AI integration and foster creative support solutions in a hybrid work environment.

The Senior Manager of Support Excellence leads initiatives for Knowledge Management, Quality, and Learning & Performance services. In this role, you will oversee a team that ensures operational efficiency and drives transformative AI adoption. Your integrated vision will set benchmarks in customer support innovation and accountability, reporting directly to the Director of Business Planning & Central Operations.

Key Responsibilities:



• Define an integrated vision for support excellence • Execute on AI fluency across the organization • Foster cross-functional leadership with operations and product teams • Lead and develop a high-performing management team • Establish accountability through comprehensive OKRs

Requirements: • 8+ years in support or operations • 3+ years managing multiple teams • Proven record of agile execution • Cross-functional collaboration experience • Strong executive presence and communication skills

Bring visionary leadership in AI adoption and operational excellence to enhance customer support at the company. #J-18808-Ljbffr

📌 Senior Manager of Support Excellence (Winnipeg)
🏢 United States Digital Space
📍 Winnipeg