- Lead and manage partner accounts in relation to platform and operational priorities
- Collaborate with internal stakeholders to prioritize and deliver partnership improvement programs
- Develop and nurture strategic partner relationships as the main point of contact
- Coordinate monthly and quarterly business reviews
- Lead partner communications regarding critical service-availability incidents
- Define success metrics and develop joint business plans with partners
- Assess partner progress, address challenges, and identify improvement areas
- Plan, execute, and monitor changes to client support and onboarding processes
- Guide partner internal teams in supporting FISPAN products and services
- Coordinate and deliver training sessions, webinars, and workshops
- Track and report partner performance metrics, including revenue, customer acquisition, and retention
- Identify business development opportunities and platform needs and inform the product roadmap
- Advocate for partners within FISPAN and represent their voice in internal decisions
- Provide weekly updates to the executive team on account activity
- Provide initial product and informational support to customers
- Escalate bugs and issues through relevant internal channels
- Act as a subject matter expert on the platform, products, and services
- Address user questions regarding the product and platform
- Drive time-to-revenue, onboarding, retention, adoption, and support-satisfaction outcomes

Requirements

- 5+ years of experience in Customer Success Management or Account Management
- Experience with B2B Platforms
- Bachelor's degree in Commerce, Information technology, or related field
- Ability to maintain composure in stressful situations
- Ability to respond to customer needs quickly and effectively
- Ability to adapt to change and be comfortable with ambiguity




- Ability to oversee and coordinate multiple projects or initiatives
- Detailed-oriented approach to completing tasks, responsibilities, and commitments timely
- Excellent communication skills for value-based emails and concise presentations
- Understanding of business performance metrics
- Experience interpreting data analytics and deriving customer-value insights
- Robust customer-focused mindset
- Ability to work proactively and independently
- Solid prioritization and follow-through
- Empathy and sensitivity when responding to challenges
- Professional verbal and written communication under pressure
- Analytical ability to identify and comprehend complex problems
- Ability to understand technical concepts and explain them to others

Core Competencies

Demonstrates expertise in Customer Success Management and Account Management, with a strong focus on developing strategic partner relationships and driving performance metrics. Proficient in coordinating training sessions and managing multiple projects while maintaining excellent communication and analytical skills.

Highest-signal resume keywords

- Customer Success Management
- B2B Platforms
- Data Analytics Interpretation
- Performance Metrics Understanding
- Strategic Partner Relationship Development

ATS Optimization Keywords

Hard Skills

- Customer Success Management
- Account Management
- Data Analytics
- Performance Metrics
- Project Coordination
- Business Development
- Onboarding Processes
- Training Delivery
- Technical Concept Explanation
- Joint Business Planning

Soft Skills

- Excellent Communication
- Empathy
- Adaptability
- Detail-Oriented
- Proactive Problem Solving

Certifications & Qualifications

- Bachelor's Degree in Commerce
- Bachelor's Degree in Information Technology

Industry Keywords

- Partner Accounts
- Service-Availability Incidents
- Customer Acquisition
- Customer Retention
- Support Satisfaction

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📌 Senior Partner Success Manager (Vancouver)
🏢 Jobtailor
📍 Vancouver