Elevate client satisfaction with Blackline Safety as a Client Success Manager. This role focuses on relationship building, account renewals, and ensuring customer value from our innovative solutions.
As a Client Success Manager, you will cultivate long-term relationships and drive retention in a SaaS environment. With 3-5 years of experience, you will negotiate service contract renewals and collaborate with sales management. Your understanding of our product catalog will ensure clients maximize their Blackline experience.
Key Responsibilities:
• Renew customer service contracts effectively and timely
• Negotiate account renewals to exceed 90% completion rate
• Build professional relationships with key clients
• Identify growth opportunities within customer accounts
• Conduct regular business reviews to maximize client value
Requirements:
• 3-5 years of CSM experience in SaaS
• Degree in business or marketing preferred
• Knowledgeable in MS Office and CRM tools
• Proven problem-solving skills with solid communication
• Willingness to travel up to 15%
Maximize client success and product benefits while driving Blackline Safety’s mission forward.
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