Elevate your career as an ITIL Governance Specialist at Softchoice, a World Wide Technology company, where your expertise in ITSM frameworks will drive service excellence. This role focuses on performance visibility and continuous improvement in a hybrid environment.

As a key player in Softchoice's Managed Services Operations, you'll own the governance layer for Incident Management, Request Fulfillment, and Service Level Management. Your deep ITIL knowledge will ensure compliance and process adherence, while you collaborate with the Service Management Excellence Office to enhance service delivery.

Key Responsibilities:
• Own ITSM governance frameworks and operating standards
• Lead quarterly ITSM practice reviews and process assessments




• Define and enforce escalation and SLA breach protocols
• Build KPI frameworks and reporting metrics
• Drive continual service improvement initiatives

Requirements:
• 5+ years in ITSM governance and service management
• ITIL 4 Foundation certification; advanced certifications preferred
• Experience with ServiceNow platform and ITSM practices
• Robust analytical and communication skills
• Proven track record in service improvement projects

Make an impact through ITSM governance and continuous improvement at Softchoice.
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📌 ITIL Governance Specialist at Softchoice (Alberta)
🏢 Softchoice
📍 Alberta