Elevate client satisfaction in the role of Director, Client Experience Design & Strategy at Scotiabank in Toronto. Lead the way in creating impactful customer journeys.As a key member of the Client Experience Management Office, you'll contribute to designing a robust CX strategy that aligns with Scotiabank's vision. Your expertise in service design will facilitate improvements in customer interactions, driving retention and growth. Collaborate effectively with cross-functional leaders to ensure a consistent and positive client experience across all channels.Key Responsibilities:
- Lead the development of a comprehensive CX strategy
- Optimize customer journeys through data and insights
- Provide design support to cross-functional teams




- Create prioritization frameworks for CX initiatives
- Align with senior leadership on strategic CX goalsRequirements:
- Relevant Bachelor's degree; MBA is an asset
- 10+ years of experience in client-focused design
- Strong client research and analytics skills
- Excellent relationship-building abilities
- Resilience in ambiguous and agile situationsDrive Scotiabank's mission toward exceptional client experiences as you foster innovative strategies that deliver measurable business results.#J-18808-Ljbffr

📌 Director, Experience Strategy At Scotiabank (Toronto)
🏢 Scotiabank
📍 Toronto