Lead client experience initiatives for Commercial Banking at National Bank in Edmonton, Alberta. This strategic position blends team leadership, operational execution, and a focus on customer satisfaction.

As the Senior Director of Client Experience & Commercial Support, you will evolve and enhance the support model for commercial clients. Your role will involve collaboration with various teams to ensure high-quality service delivery while driving innovation and operational efficiency. Develop and nurture talent within your team to align with the bank's strategic goals.

Key Responsibilities:



• Develop a skilled team dedicated to client satisfaction • Evolve the client support model for future needs • Coach leaders to enhance talent development and engagement • Oversee team performance metrics and operational outcomes • Identify process improvements to enhance client service

Requirements: • Bachelor’s degree or equivalent in Commercial Banking • Proven experience in managing teams and projects • Familiarity with Commercial Banking client needs • Skills in operational efficiency and strategic initiatives • Robust communication and collaboration skills

Transform the commercial client experience at National Bank by leveraging your leadership acumen. #J-18808-Ljbffr

📌 Senior Director, Commercial Banking Experience (Winnipeg)
🏢 Banque Nationale du Canada
📍 Winnipeg