Act as a Customer Support Manager with CHEP, enhancing customer satisfaction and operational efficiency in a hybrid work setting. Utilize strategic thinking to guide customers through complex service challenges.
In this essential leadership position, you will manage a diverse customer base and ensure exceptional service delivery. You're expected to work collaboratively with various internal functions to facilitate seamless operations while maintaining a keen focus on continuous improvement strategies. Your analytical skills will be vital to optimizing customer experiences and driving success.
Key Responsibilities:
• Direct the resolution of critical customer inquiries
• Collaborate with cross-functional teams to solve issues




• Manage billing disputes and ensure accuracy
• Track customer account KPIs for performance improvements
• Keep detailed records of service data within CRM
Requirements:
• Bachelor’s degree or relevant qualification
• Background in customer service and sales experience
• Experience managing key customer accounts
• Solid analytical and problem-solving capabilities
• Proficient in Microsoft Office and CRM tools
Drive meaningful change and customer loyalty with your skills in this pivotal role at CHEP.
#J-18808-Ljbffr

📌 Customer Support Leadership at CHEP (Mississauga)
🏢 CHEP UK
📍 Mississauga