Elevate your technical career with Comtech Telecommunications Corp. as a Senior Customer Service Technician Support in Recent Brunswick, specializing in advanced troubleshooting and network solutions.
This senior position engages you in tackling complex technical inquiries, aiding both customers and Tier I & II technicians. You'll be responsible for managing escalations, facilitating customer calls, and ensuring seamless communication across departments. Your expertise in network technologies will be crucial in resolving issues effectively and efficiently.
Key Responsibilities:
• Provide advanced technical assistance to resolve issues • Host and moderate customer support calls • Collaborate with engineering to solve escalated tickets • Review and elevate system configurations for issues • Conduct on-site visits for detailed troubleshooting
Requirements: • 5+ years in a Network Operating Center or customer support • Strong expertise in VoIP and IP networking • Knowledge of Cisco hardware and network configurations • Proficient with Microsoft Office applications • Must be fluent in English; French is beneficial
Use your skills in customer service and network troubleshooting to support Comtech’s mission for technological excellence in New Brunswick. #J-18808-Ljbffr
📌 Technical Support Lead at Comtech Telecommunications (Winnipeg)
🏢 Socket.dev
📍 Winnipeg
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.