Join ADP as the Director of Service Delivery, where you will lead teams to enhance customer service and streamline operations. This leadership role promotes a culture of inclusivity while driving business growth.

As Director of Service Delivery, you will play a crucial role in management and strategy within one of ADP's highest revenue-generating sectors. Your responsibilities include overseeing efficient service delivery for Majors Upmarket Clients and nurturing a collaborative workplace atmosphere. You will be tasked with developing strategic partnerships and ensuring your team meets performance goals.

Key Responsibilities:



• Oversee client practitioner relationships for strategic resolutions • Achieve key performance indicators for NPS and retention • Drive organizational planning for onboarding current clients • Foster human resource management and employee development • Lead evaluation and feedback processes for team members

Requirements: • Requires 8+ years in service delivery leadership • At least 5 years of experience in people management • Demonstrated ability in client relationship management • Strong interpersonal and communication skills • Skill in mentoring and developing future leaders

Empower your team and enrich client relations as the Director of Service Delivery with ADP. #J-18808-Ljbffr

📌 Director Service Delivery Role at ADP (Toronto)
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📍 Toronto