Act as a Customer Support Manager with CHEP, enhancing customer satisfaction and operational efficiency in a hybrid work setting. Utilize strategic thinking to guide customers through complex service challenges.

In this essential leadership position, you will manage a diverse customer base and ensure exceptional service delivery. You're expected to work collaboratively with various internal functions to facilitate seamless operations while maintaining a keen focus on continuous improvement strategies. Your analytical skills will be vital to optimizing customer experiences and driving success.

Key Responsibilities:



• Direct the resolution of critical customer inquiries • Collaborate with cross-functional teams to solve issues • Manage billing disputes and ensure accuracy • Track customer account KPIs for performance improvements • Keep detailed records of service data within CRM

Requirements: • Bachelor’s degree or relevant qualification • Background in customer service and sales experience • Experience managing key customer accounts • Robust analytical and problem-solving capabilities • Proficient in Microsoft Office and CRM tools

Drive meaningful change and customer loyalty with your skills in this pivotal role at CHEP. #J-18808-Ljbffr

📌 Customer Support Leadership at CHEP (Winnipeg)
🏢 CHEP UK
📍 Winnipeg