Optix is hiring a Customer Education Specialist to design self-service onboarding content that enhances client experiences. Transform learning through innovative visual and instructional materials.
This role is crucial for shifting Optix's educational model from reactive to proactive. You will develop courses, videos, and guides tailored to client needs, directly impacting onboarding speed and product adoption. Partner with cross-functional teams to ensure materials accurately address client hurdles and are continually relevant.
Key Responsibilities:
• Design self-serve onboarding materials and guides
• Create informative content for feature updates
• Collaborate with teams to identify content needs
• Use AI tools for producing quality educational content
• Keep the library current as product evolves
Requirements:
• Experience creating training materials or content professionally
• Proficient with AI tools and design software
• Strong sense for creating explicit explanations
• Organized, self-led, and detail-oriented
• Must be eligible to work in Canada
Leverage your skills to enhance client learning and success at Optix.
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📌 Customer Success Content Creator at Optix (Vancouver)
🏢 Optix
📍 Vancouver