Lead the contact center operations at IntouchCX as Operations Director. Drive excellence through planning, staffing, and optimizing performance across teams.

As Director of Operations, you will oversee all aspects of contact center functions at IntouchCX. Ideal candidates possess 7-9 years of experience in contact center leadership, demonstrating a knack for managing cross-functional teams effectively. Your role will focus on hiring, training, quality control, and ensuring optimal client satisfaction.

Key Responsibilities: • Drive best practices in operational management • Plan and oversee staffing and training initiatives • Create action plans for continuous improvement • Ensure adherence to Service Level Agreements • Collaborate with stakeholders for operational consistency

Requirements: • Major in Business or related field • 7-9 years in contact center leadership • 5 years in client relationship management • Strong communication and time management skills • Ability to implement creative change across teams

Become a key driver of operational excellence and client satisfaction at IntouchCX. #J-18808-Ljbffr

📌 Operations Director at IntouchCX (Winnipeg)
🏢 Intouchcx
📍 Winnipeg