Lead the customer journey at Indigo as a Customer Experience Leader, dedicated to creating exceptional interactions and optimizing store operations. This role focuses on building a customer-centric culture, bridging physical and digital channels.
As a valued member of the Store Leadership Team, you'll manage daily operations and sales while championing Indigo’s mission. You will ensure your team is well-versed in product offerings and promotions, and you will spearhead operational excellence and safety standards.
Key Responsibilities:
• Inspire a customer-focused culture within the store
• Oversee store opening and closing operations
• Inform team about products, promotions, and programs
• Manage facilities, health, safety, and loss prevention
• Model and practice coaching and feedback
Requirements:
• 1-2 years in customer service, merchandising, or operations
• Proven leadership experience
• Solid business acumen and agility
• Knowledge of health and safety standards
• Availability for 25+ hours weekly, including evenings
Elevate customer interactions through leadership, operational management, and safety awareness at Indigo.
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📌 Customer Experience Leader at Indigo (Nelson)
🏢 Indigo Books & Music
📍 Nelson