Drive operational excellence as a Senior Operations Manager at DHL Express in Brampton, Ontario. Oversee customer service standards, labor relations, and cost optimization for the service center.

In this vital role, you will establish and exceed performance indicators while optimizing costs and managing employee relations. Attention to scanning compliance and Track and Trace technology is crucial for meeting operational objectives. You will enhance revenue growth and improve EBIT through effective data management and service delivery.

Key Responsibilities:



• Establish superior customer service performance indicators • Manage local Human Resources issues effectively • Optimize facility costs for efficiency • Lead and develop branch staff with growth opportunities • Monitor route service standards and adjust operations accordingly

Requirements: • 3-5 years management experience in service environments • Robust leadership and interpersonal skills • Proven negotiation abilities in union settings • University degree or equivalent experience required • Experience in implementing process improvement initiatives

Lead operations, enhance service standards, and drive growth at DHL in Brampton. #J-18808-Ljbffr

📌 Senior Operations Manager Brampton DHL (Yellowknife)
🏢 Deutsche Post DHL
📍 Yellowknife