Become a vital part of GardaWorld as a Control Centre Operator in Calgary, Alberta. This full time role is essential for managing communications and operations across Western Canada.

As a full-time Control Centre Operator, you'll oversee after-hours scheduling while serving as the communication hub between agents, supervisors, and clients. Your responsibilities include managing call inquiries and resolutions, ensuring a high standard of customer service. This position also allows you to utilize insights to recommend enhancements in operations.

Key Responsibilities:
• Facilitate inbound and outbound call management
• Collaborate with management to address operational issues
• Resolve customer complaints and provide solutions




• Maintain ownership of requests from start to finish
• Recommend process improvements based on collected data

Requirements:
• High school diploma or equivalent is mandatory
• 1-2 years of customer service experience essential
• Capable of working under pressure in a fast-paced setting
• Multitasking and prioritization skills required
• Minimum typing speed of 50-60 words per minute

Harness your communication skills to make a difference at GardaWorld in Calgary!
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📌 GardaWorld Full-Time Control Centre Operator (Alberta)
🏢 GardaWorld
📍 Alberta