Become a Collections Representative with MCI, where your negotiation skills will help customers resolve past-due accounts. This professional role focuses on ethical recovery and customer empathy in a supportive environment.

MCI is seeking experienced candidates to join its collections team. As a Collections Representative, you'll engage with customers to discuss payment options while utilizing advanced contact center technology. You'll receive comprehensive training tailored to enhance your collection strategies and overall effectiveness in resolving account issues.

Key Responsibilities:
• Make outbound and receive inbound calls for account resolution
• Utilize contact center tools for effective communication




• Identify suitable payment options for each customer
• Negotiate arrangements with professionalism and empathy
• Respond to customer concerns while working toward solutions

Requirements:
• Minimum 18 years of age
• High school diploma or equivalent
• Prior contact center or service experience required
• Solid negotiation and communication skills
• Ability to type 20+ words per minute

Bring your problem-solving expertise and customer focus to MCI as a Collections Representative!
#J-18808-Ljbffr

📌 Collections Representative at MCI (Manitoba)
🏢 Thesydneycentre
📍 Manitoba