Join Toonie Tours as a Guest Experience Coordinator in Calgary, where your organizational skills and guest relations expertise are essential. Be the heartbeat of our tours, ensuring exceptional customer support and real-time coordination.

As the front line of a fast-growing tourism company, you will support guests via phone, email, SMS, and webchat while managing day-of tour operations. This role is perfect for calm, organized individuals excited to contribute to a positive team workplace. You'll play a critical role in resolving guest issues and enhancing operational processes.

Key Responsibilities:
• Resolve guest issues promptly using communication tools
• Coordinate real-time tour changes with guides and teams




• Document effective solutions for ongoing improvement
• Provide detailed support across multiple channels
• Manage bookings and protect business revenue

Requirements:
• Strong customer service experience
• Ability to thrive under pressure
• Detail-oriented and resourceful mindset
• Excellent communication skills
• Willingness to contribute to process improvements

Bring your passion for guest experience and operational excellence to Toonie Tours in Calgary!
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📌 Guest Experience Coordinator at Toonie Tours (Alberta)
🏢 Toonie Tours
📍 Alberta