Our team at Blackline Safety is growing! As a people-driven technology company, with a mission to make sure every worker returns home safely, we drive innovation, practice resiliency, demonstrate leadership, go the extra mile for our customers, and empower our people to be their best.
The Renewal Coordinator is responsible for managing the renewal lifecycle for existing customers to support retention and recurring revenue objectives. This role partners with customers, distributors, and internal teams to ensure seamless renewal execution, maintain accurate customer and contract data, identify and mitigate renewal risks, and deliver a positive customer experience.
Key Responsibilities Manage assigned service renewals throughout the renewal lifecycle
Create and maintain renewal opportunities, quotations, and customer records
Collaborate with customers, distributors, and internal stakeholders to support renewal success
Monitor renewal activity and prioritize work using company systems and reporting tools
Maintain accurate customer, contract, and renewal information
Respond to and coordinate renewal-related inquiries and requests
Monitor incoming emails and execute relevant emails in a timely manner
Generate and review reports to support renewal planning and forecasting
Investigate, resolve, and elevate customer, process, and system issues as required
Support the implementation and continuous improvement of processes, systems, and operational practices
Contribute to customer retention, operational efficiency, and team objectives
Perform other duties as required




About You Minimum 1 year experience in an inside sales or a client-focused role with direct responsibility for customer support, account management, data entry and order processing
Secondary education or equivalent certification in a business-related field is an asset
Experience working within a corporate CRM, CPQ and ERP application, preferably NetSuite
Experience with working with customizable products
Experience with small to mid size revenue account management
Functional experience with data management tools e.g., MS Excel
Proven ability to apply appropriate problem-solving techniques
Excellent organizational skills with strong attention to detail and ability to manage multiple priorities effectively
Proven ability to work independently with minimal supervision
Skilled in prioritizing tasks, troubleshooting issues, and maintaining productivity
Clear communication, both written and verbal with strong interpersonal skills
Total Rewards At Blackline Safety, we offer more than just a job - we offer a career with purpose. Our Total Rewards offerings are designed to support the diverse needs of our global workforce and vary based on employment type and location. They may include:
Competitive base salary and annual compensation review




Comprehensive health and dental benefits*
Mental health and wellness support
Flexible work arrangements and hybrid work model for eligible positions
Paid vacation, personal and sick days*
Professional development opportunities
Education funding
A team-oriented, inclusive, and mission-driven culture
Exclusive access to perks and discounts
A flexible 'Dress for Your Day' workplace
Eligibility and coverage vary by employment type and region
Diversity, Equity & Inclusion Blackline Safety is powered by the diversity of our talented employees. We are an equal opportunity employer. We consider all applicants, regardless of age, religion, race, color, ancestry, gender, gender identity or expression, disability, national origin, race, or sexual orientation. We enthusiastically encourage all individuals to apply for positions that fit their passions.
If you require accommodation during the recruitment process, please contact us at [email protected]. We are committed to ensuring an accessible and equitable experience for all candidates.
Unauthorized Recruitment Communication Alert We are aware of the instances in which individuals are receiving fraudulent job offers or interview requests that are fraudulently alleged to be from Blackline Safety.
Blackline Safety does not request payment or personal financial information at any stage of the recruitment process.
Please exercise caution, and do not respond to emails or other communications that are not from a Blackline Safety email address.

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📌 Renewal Coordinator (Alberta)
🏢 Blackline Safety
📍 Alberta