Client Location: Calgary, AB (Hybrid Role): 7.25 hours/day between 8:00 AM and 5:00 PM, Monday to Friday)

Engagement Model: Professional Services Engagement – B2B (Incorporated Entities Only)

Note on Assignment Type
This position is provisionally Hybrid , requiring 7.25 hours per calendar day between 8:00 AM and 5:00 PM , Monday to Friday (excluding breaks). Conditions may change based on organizational requirements and at the discretion of the Hiring Manager.

Key Responsibilities

Lead human-centred design activities across ASHC digital services.

Plan and conduct user research, interviews, workshops, usability testing, and discovery activities.

Develop journey maps, service blueprints, and future-state service models.

Create UX deliverables including information architecture, user flows, wireframes, and prototypes.

Design accessible, responsive user interfaces for web and enterprise platforms.

Develop and maintain enterprise design systems and design standards.

Apply WCAG 2.2 AA accessibility standards throughout the design lifecycle.

Collaborate with Product Managers, Business Analysts, Developers, Architects, and QA teams.

Facilitate workshops, design thinking sessions, and stakeholder engagements.

Support developer handoff, design QA, and validation activities.

Measure user outcomes and drive continuous service improvement.

Mandatory Requirements / Job Specs
Experience

Minimum 10 years of progressive UX, UI, and Service Design experience in complex enterprise environments.





Minimum 5 years supporting digital transformation initiatives within government, public sector, crown corporations, or comparable environments.

Education

Post-secondary diploma or degree in:

Interaction Design

Human Computer Interaction (HCI)

Product Design

User Experience Design

Graphic Design

Computer Science

Related discipline

Required Skills

Human-Centred Design (HCD) methodologies.

Design Thinking.

User research and usability testing.

Service design and service blueprinting.

Persona development and journey mapping.

User flows, wireframes, and interactive prototypes.

Enterprise design systems and component libraries.

Accessibility compliance (WCAG 2.2 AA).

Stakeholder engagement and workshop facilitation.

Design QA and developer collaboration.

Tools
Experience with:

Figma

FigJam

Jira

Confluence

Proposal Response Must Address

Human-Centred Service Design & User Research Experience

UX/UI Design, Enterprise Design Systems & Accessibility Experience

Digital Service Delivery & Product Design Experience

Accessibility:
At Akkodis, part of The Adecco Group, our purpose is straightforward: to make the future work for everyone. We live our values, Passion, Collaboration, Inclusion, Courage, and Customers at Heart, by fostering a workplace where diversity is celebrated and every voice matter. We encourage applications from individuals of all backgrounds and identities. Together, we’re making the future work for everyone.

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📌 Senior Service & UX Designer (Alberta)
🏢 Akkodis
📍 Alberta