Become the IT Help Desk Lead with Delta Electronics in Surrey, focusing on providing comprehensive end-user support in a dynamic hybrid setup. This role demands an ability to handle complex issues and lead a team.

As the senior figure within the help desk, you will manage escalated support requests and the day-to-day operations of the IT service management platform. Your role will focus on optimizing processes, mentoring junior staff, and ensuring a high quality of service to our clients. Expect a diverse range of responsibilities, including incident management and IT asset oversight.

Key Responsibilities: • Provide elevated support for desktops and mobile devices • Serve as the main point of contact for operational escalations • Administer user onboarding, access rights,



and endpoint lifecycle • Compile and report on help desk performance metrics • Develop process documentation and knowledge resources

Requirements: • IT degree or diploma, preferably in Computer Systems • At least two years in a help desk setting • Proficiency in Windows OS and Active Directory • Strong knowledge of service management systems • Effective documentation and communication skills

Lead Delta's IT support initiatives while enhancing user experience and operational efficiency. #J-18808-Ljbffr

📌 IT Help Desk Lead at Delta Electronics (Winnipeg)
🏢 Delta Controls
📍 Winnipeg