Elevate Lyft's customer care operations as the Director of Business Planning & Central Operations. This hybrid role drives strategy and operational readiness, leading functions critical for growth and efficiency.

As a key leader at Lyft, you will own the planning, forecasting, and readiness strategies vital for service excellence. You will manage vendor relationships, define OKRs, and maintain financial discipline across all facets of the Customer Care Operations organization. Your leadership will guide a cross-functional team while enhancing capacity planning, vendor management, and operational integration for current business initiatives.

Key Responsibilities:
• Lead strategic planning and operational execution
• Drive capacity planning and long-range forecasting




• Oversee operational readiness for product launches
• Manage BPO vendor relationships and performance
• Hire and develop high-performing teams

Requirements:
• 10+ years in business strategy or operations
• 5+ years in senior leadership roles
• Strong financial and analytical skills
• Experience with growth initiatives and partnerships
• MBA or advanced degree preferred

Shape the future of Lyft's Customer Care by leveraging your strategic vision and operational expertise.
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📌 Director of Business Planning at Lyft (Ontario)
🏢 Lyft
📍 Ontario