Drive sales and deliver exceptional customer service as a Sales Manager at Michaels in Nanaimo, BC. Lead the team in promoting a creative shopping experience while ensuring operational excellence.

This retail leadership role involves supporting the Store Manager in adherence to Standard Operating Procedures and executing company policies. You will coach best-in-class selling behaviors, manage floor leadership, and oversee specific in-store programs while enhancing customer satisfaction.

Key Responsibilities:
• Assist Store Manager in store operations and compliance
• Model customer service principles and drive sales conversions
• Provide Manager-on-Duty coverage for operational continuity




• Train and develop team members for enhanced performance
• Manage Loyalty Rewards enrollment and customer retention

Requirements:
• 3+ years of retail leadership experience
• Solid understanding of customer service practices
• Ability to lift up to 50 pounds and perform physical tasks
• Flexibility to work nights, weekends, and early mornings
• Familiarity with POS and Self-Checkout systems

Elevate customer experience, drive sales, and lead a robust team within the creative environment at Michaels in Nanaimo.
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📌 Sales Manager at Michaels in Nanaimo (British Columbia)
🏢 Michaels Stores
📍 British Columbia