What is the Opportunity? Global Payments Technology (GPT) Team is seeking a Project Manager / Scrum Master to join our dynamic team. This is an exciting junior to intermediate-level role where you'll combine Agile delivery leadership with portfolio management and analytics responsibilities. You'll have the opportunity to collaborate with delivery teams, vendors, and product owners on strategic initiatives in Payments while supporting portfolio planning, financial tracking, and leveraging cutting-edge AI tools to enhance project delivery excellence.
Job Description Global Payments Technology (GPT) Team is seeking a Project Manager / Scrum Master to join our dynamic team. This is an exciting junior to intermediate-level role where you'll combine Agile delivery leadership with portfolio management and analytics responsibilities. You'll have the opportunity to collaborate with delivery teams, vendors, and product owners on strategic initiatives in Payments while supporting portfolio planning, financial tracking, and leveraging cutting-edge AI tools to enhance project delivery excellence.
GPT Services GPT provides services to Canadian and US Banking, Global Transaction Banking, Capital Markets, Caribbean Banking, Wealth Management, Investor Services, and internal functions such as Fraud and AML. Our services include project delivery for our business, operations teams, subject matter expertise in Payments and management of critical payments applications. The group supports SWIFT and High Value wire payments and supporting capabilities.
What will you do? Project Delivery & Agile Leadership Lead small to medium-sized delivery teams through Agile practices and Continuous Delivery concepts
Excel in Project Delivery by establishing and maintaining effective project routines, facilitating and planning ceremonies in line with Agile Management Framework (AMF)
Display leadership skills through stakeholder management, dependencies management (internal and external), and informative quality presentations
Demonstrate organizational skills through facilitating agile ceremonies, sprint planning, retrospectives, and reporting
Portfolio & Financial Management (PMO/PCO Duties) Deliver timely and accurate portfolio reporting and analytics, summarizing findings and communicating to stakeholders




Support annual and quarterly financial forecasting activities, ensuring accurate reporting of budgets, baselines, actuals, and benefits
Contribute to portfolio-level resource capacity planning and transit tracking
Monitor and control project costs through forecasting, tracking actuals versus baseline, and maintaining financial data quality in enterprise reporting systems (MIS, Planview)
Identify financial issues requiring escalation to leadership
Support vendor management, including SOW billing and accrual processes
Schedule & Risk Management Support delivery teams with effective schedule management skills using scheduling and estimating tools (e.g., burndown charts, project plans, roadmaps) to estimate and sequence project tasks, milestones, and deliverables
Proactively identify and manage risks and issues with mitigation plans
Ensure clear, concise and timely communication for portfolio status reporting
Process Improvement & AI Integration Improve current project management and portfolio reporting practices to enhance 'value add' processes
Simplify reporting, tracking and monitoring by automating PM end-to-end processes where possible
Leverage AI tools and technologies to enhance project delivery efficiency, automate reporting, generate insights from portfolio data, and optimize decision-making
Utilize generative AI assistants for documentation creation, meeting summaries, risk analysis, and stakeholder communications
Apply AI-powered analytics tools to identify trends, predict project risks, and provide data-driven recommendations
What do you need to succeed? Must-have University degree or relevant IT experience
2-4 years of experience working with technology projects using Agile
Excellent organizational skills along with a strong cooperative and supportive attitude
Excellent presentation and stakeholder communication skills




Experience working with RBC internal portfolio financial tracking and management tools like MIS, Planview, Confluence, JIRA etc.
Proficiency with Microsoft Office Tools (Excel, PowerPoint, Word) for analysis and reporting
Strong financial management skills: ability to contribute to annual and quarterly planning cycles, financial monitoring, tracking, and cost estimation
Experience using or willingness to learn AI-powered tools for project management, data analysis, and process automation
Demonstrated ability to leverage technology to drive efficiency and innovation in project delivery
Nice-to-have 2+ years of agile delivery/transformation and scrum master experience
PMP, CSM, SAFe certifications
Creativity to go beyond current tools and processes to deliver the best solution to the problem
Vendor management and SOW management experience
Experience with AI applications in project management, portfolio analytics, or process automation
Familiarity with AI-powered tools such as Copilot, ChatGPT, or other AI platforms for professional productivity
What's in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
Provided with an opportunity to deepen Portfolio delivery expertise while establishing a network of contacts within all lines of business
Be an enabler for team delivery transformation and AI-driven innovation
Work with great and supportive project delivery teams
Exposure to cutting-edge technologies and AI applications in enterprise project management
Professional development opportunities in both Agile methodologies and emerging technologies
Job Skills Active Learning, AI Concepts, Artificial Intelligence Software, Atlassian Confluence, Atlassian JIRA, Customer Service, Decision Making, Detail-Oriented, Effectiveness Measurement, Generative AI, Microsoft Excel, Operational Delivery, People Management, Performance Management (PM), Resource Management, System Applications
Additional Job Details Address: 180 WELLINGTON ST W:TORONTO
City: Toronto

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📌 Project Manager / Scrum Master (Ontario)
🏢 RBC
📍 Ontario