Position: Technology Analyst, Level 1 (1 Year Contract)
Employment type: Full Time Permanent
Vacancy status: Existing Vacancy
Location: Brampton, ON (Hybrid)
DCM is a leading Canadian tech-enabled provider of print and digital solutions that help simplify complex marketing communications and operations workflow. DCM serves over 2,500 clients including 70 of the 100 largest Canadian corporations and leading government agencies. Our core strength lies in delivering individualized services to our clients that simplify their communications, including customized printing, highly personalized marketing communications, campaign management, digital signage, and digital asset management. From omnichannel marketing campaigns to large-scale print and digital workflows, our goal is to make complex tasks surprisingly simple, allowing our clients to focus on what they do best.
The role
As a Technology Analyst, Level 1 (1 Year Contract), you will provide technical support to our customers using the DCM FLEX e-Commerce platform, while managing ongoing account maintenance and support activities.
This is a hybrid role, working a minimum of 3 days per week in our Brampton office.
Key responsibilities
Deliver Level 1 technical support and user training to clients on our DCM FLEX e-Commerce platform via phone and email
Respond to client inquiries and troubleshoot technical issues in a timely, professional manner
Configure and maintain online user profiles and customer catalogues
Skills & experiences
Post secondary school degree or diploma, with 1+ years of experience in a technical support or similar role
Strong customer service, problem-solving, and technical troubleshooting abilities
Working knowledge and experience using Microsoft Office Suite products
What we offer
Comprehensive healthcare, dental, and vision coverage for you and family
Tuition reimbursement to invest in your growth and career development
Collaborative and supportive work setting where your ideas are valued and your impact is visible
Compensation: $44,044 – $45,000 CAD per year
The compensation range listed reflects the expected compensation for the role. Actual compensation will be determined based on individual skills and experience.
DATA Communications Management Corp. (DCM) is committed to equal employment opportunity, employs and does not discriminate against all qualified persons without regard to race, colour, religion, national origin, sex, age, disability, or any other classification protected by applicable federal and provincial laws. Should you require any accommodation throughout the recruitment and selection process, please get in touch with us through the form at the bottom of the page (https://www.datacm.com/about-us/lifedcm/), so that we can ensure your equal participation.
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📌 Technology Analyst - Level 1 (1 Year Contract) (Ontario)
🏢 DCM
📍 Ontario