Collaborate with internal and external stakeholders to deliver exceptional quality and innovation in telecom equipment. This role is an integral part of our Global Quality Team, bridging expertise across R&D;, Supply Chain, PLM, and Quality Management, with a focus on customer impact and continuous improvement.
How You Will Contribute
- Analyze and communicate customer results to relevant teams for actionable insights.
- Engage directly with account teams and customers to address quality needs.
- Monitor and report quality metrics that drive continuous improvement.
- Foster cross-functional collaboration to resolve customer quality concerns.
- Recommend and implement enhancements to quality assurance procedures.
- Support daily Quality activities for our global customer base.
- Review requirements with developers and Quality engineers to ensure consistency and accuracy.
The Must Haves
- Bachelor’s degree in Computer Science, Engineering, or a related technical field.
- Minimum 2 years of proven experience in quality engineering.
- Proficiency in Microsoft Office Suite, including PowerPoint, Excel, Teams, and Power BI.
- Solid analytical skills with the ability to perform statistical analysis and interpret data.
- Demonstrated ability to manage multiple projects and adapt to changing requirements.
- Familiarity with telecom equipment and customer baselines.
- Effective communication skills, comfortable presenting to executive stakeholders.
Nice to Haves
- Experience with SQL, Salesforce, JIRA, and software application testing.
- Prior exposure to customer communication and engagement.
- Documented training and certifications in quality or related fields.
- Knowledge of root cause analysis in complex platform environments.
- Strategic partnership and interpersonal skills for collaborative environments.
- Flexibility in working hours, including occasional evenings and weekends.
- Enthusiasm for a career path in Quality engineering.
📌 Customer Quality Advocate - abitibi (Abitibi Regional County Municipality)
🏢 Flint International
📍 Abitibi Regional County Municipality
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