Take your career to the next level at Clio as a Customer Success Manager, working in Vancouver, Calgary, or Toronto with a hybrid work model. Contribute to enhancing customer success through strategic engagements and AI-powered insights.

In this pivotal role, you will work closely with Clio’s high-value clients, focusing on maintaining positive relationships and delivering exceptional value. Your responsibilities will include overseeing customer satisfaction and retention, optimizing workflows, and acting as a trusted advisor in the legal tech landscape. You'll also collaborate cross-functionally to build a culture of customer advocacy and deliver impactful business reviews.

Key Responsibilities:



• Build and maintain relationships with key customer accounts • Drive high levels of engagement and satisfaction • Utilize AI insights to enhance customer experiences • Collaborate across teams to refine customer offerings • Manage and resolve customer escalations effectively

Requirements: • 3+ years in a customer-facing role within SaaS • Proven communication and leadership skills • Strong understanding of customer success strategies • Experience in account planning and execution • Ability to prioritize tasks in rapid-paced environments

Empower customers and elevate their legal practices through your expertise as Clio’s Customer Success Manager. #J-18808-Ljbffr

📌 Customer Success Manager - Hybrid Role (Winnipeg)
🏢 Themis Solutions
📍 Winnipeg