Our client, a well-established manufacturing company, is looking for a Customer Service Representative to join their team.

Reporting to the department manager, you will serve as the primary point of contact for customers, ensuring exceptional service while managing order follow-ups and coordinating with internal teams.

Key Responsibilities
Respond to customer inquiries via phone, email, and other communication channels.
Monitor and follow up on customer orders with the production and shipping teams.
Keep customers informed of delivery timelines and communicate any changes or delays.
Handle customer inquiries, complaints, and claims while ensuring timely resolution and follow-up.
Maintain accurate customer and order information within the company's ERP system.
Collaborate with the sales, production, quality,



and shipping teams to ensure a seamless customer experience.
Contribute to the continuous improvement of customer service processes.

Qualifications
Minimum of 2 years of customer service experience in a manufacturing, industrial, or distribution setting.
Bilingual in English and French (spoken and written).
Proficiency in Microsoft Office, including Word and Excel; experience with an ERP system is an asset.
Strong communication, organizational, and problem-solving skills.
Customer-focused, detail-oriented, and able to work effectively in a quick-paced team environment.

Perks:
Dental care
Paid time off
Vision care

Work Location: In person

📌 Customer Service Representative Montreal (Canada)
🏢 Recrutement Prestige
📍 Canada