EMPLOYMENT:
12–15 month full-time contract

REPORTS TO:
Director, Sales & Partnerships (dotted-line to Group & Events Manager)

COMPANY OVERVIEW:
Fogo Island Inn is a 29-room luxury hotel and member of Relais & Châteaux with Three MICHELIN Keys, built on principles of sustainability and respect for nature and culture. Owned by the charity Shorefast, 100% of operating surpluses are reinvested into building a resilient future for Fogo Island.

POSITION SUMMARY:
We are looking for a candidate who thrives on turning inquiries into relationships, and relationships into confirmed business. The Group Sales Specialist will focus on managing all inbound group, wedding, social, and buyout sales inquiries, owning the commercial sales process from initial inquiry through signed contract, including qualification, proposal development, pricing, negotiation, and contract execution. Reporting to the Director, Sales & Partnerships, with a dotted-line working relationship to the Group & Events Manager, this position will drive group revenue while enabling seamless event execution through clear communication, disciplined documentation, and close collaboration across departments.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Inbound Group Sales & Conversion

Manage all inbound group, wedding, social, and buyout inquiries, qualifying leads based on availability, seasonality, operational feasibility, and strategic fit

Develop tailored proposals and itineraries that align group objectives with operational capabilities, leading sales conversations through negotiation and contract execution

Respond to inbound RFPs and sales requests through applicable platforms and channels, tracking inquiry volume, response time, conversion rates, and revenue performance

Sales Strategy & Revenue Growth

Support the development and execution of group sales strategies, pricing guidelines,



minimum stay requirements, and sales parameters

Identify opportunities for repeat group business and referrals, and represent Fogo Island Inn at sales calls, client meetings, trade events, and familiarization visits as required

Sales-to-Events Handoff & Collaboration

Lead a formal sales handoff process for all confirmed group bookings, including contracted terms, pricing and concessions, group objectives, and key commercial considerations, ensuring all information is accurately documented in Salesforce

Conduct a structured handoff meeting with the Group & Events Manager for each confirmed group, and coordinate the reservation process for groups booking and paying individually

Client Relationship & Retention

Conduct site inspections and sales-led tours with prospective group clients, remaining available post-handoff for commercial or contractual matters and future business development

Support post-event follow-up related to future bookings and repeat business, logging all relevant commercial insights and opportunities in CRM

Reporting & Internal Alignment

Collaborate with the Director, Sales & Partnerships on forecasting, pacing, and pipeline reporting; monitor group deposits, payment schedules, and contractual milestones with Finance and Reservations

Perform other duties as required to support departmental and organizational objectives

QUALIFICATIONS:

3+ years of experience in group, catering, or events sales within a luxury hotel, resort,



or hospitality setting, with a demonstrated track record of converting inquiries into confirmed contracts

Demonstrated experience developing customized proposals, negotiating contracts, and applying pricing strategies that balance client needs with business objectives

Proficiency with CRM/sales platforms; Salesforce experience considered an asset

Strong understanding of group, wedding, social, and buyout sales cycles, including seasonality and operational constraints specific to a small luxury property

Excellent negotiation and relationship-management skills with high-value clients

Proven ability to manage multiple concurrent opportunities while maintaining exceptional organization, accuracy, and responsiveness

Must have valid Canadian driver's license

Excellent interpersonal and communication skills

Passion for social business and a desire to make a difference in the lives of others and in the community

Entrepreneurial spirit and positive attitude

Commitment to upholding the vision and goals of Fogo Island Inn, Shorefast Foundation, and other affiliated organizations

Ability to excel in a fast-paced and dynamic environment

Sensitivity to the history and culture of rural Newfoundland

COMPENSATION AND ADVANTAGES:

Starting salary of $60K – $70K

Team member discounts within our businesses (Fogo Island Inn and Fogo Island Workshops)

The technology necessary to complete your work

An engaged, highly supportive, and collaborative environment that encourages creativity and curiosity

The opportunity to work in a thriving social enterprise

Continued learning and professional development opportunities

Other perks and benefits available

Fogo Island Inn is an equal opportunity employer.

#J-18808-Ljbffr

📌 Group Sales Specialist (Ontario)
🏢 Fogo Island Inn
📍 Ontario