Elevate customer satisfaction as a Customer Success Consultant with Sage, working hybrid to foster relationships that drive product usage and loyalty. This role emphasizes onboarding and tailored support for small businesses and accountants.

As a proactive consultant, you will collaborate closely with clients to develop customized success plans and enhance their experience with Sage products. Your responsibilities will include onboarding processes, maintaining strong product knowledge, and executing actionable strategies to meet customer needs and expectations. You will also gather customer feedback to continuously improve services.

Key Responsibilities:
• Build and nurture relationships with key stakeholders
• Provide personalized onboarding and support journeys




• Maintain in-depth product knowledge for tailored recommendations
• Develop explicit objectives and success metrics for customer plans
• Advocate for customer needs with internal teams

Requirements:
• Bilingual in English and French is a strong plus
• Minimum 2+ years in customer success or service
• Experience with small to mid-market clients
• Proven ability to deliver on KPIs
• Strong written and verbal communication skills

Drive value through customer success and education initiatives at Sage.
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📌 Customer Success Consultant at Sage (British Columbia)
🏢 Sage
📍 British Columbia