Join GreenShield as a Bilingual Customer Service Supervisor, guiding a talented team towards achieving outstanding service levels. This role emphasizes employee engagement and operational excellence.

As a Bilingual Customer Service Supervisor at GreenShield, you'll be instrumental in shaping the performance of your team within the Contact Centre. You will lead around 15 Customer Service Representatives while promoting a culture centered on accountability and quality service. This role requires adept communication skills in both French and English to support a diverse and engaging setting.

Key Responsibilities:
• Supervise and develop Customer Service Representatives
• Build a culture of accountability and quality standards
• Lead coaching initiatives and performance evaluations




• Manage shift schedules and workforce planning
• Tackle any employee relations issues proactively

Requirements:
• 3-5+ years in a leadership role in customer service
• Experience in performance management and employee coaching
• Fluency in both French and English is mandatory
• Background in a unionized workplace is preferred
• Familiarity with collective agreements and employee relations

Lead your team in delivering exceptional service while fostering a positive workplace culture at GreenShield.
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📌 Bilingual Supervisor for Customer Service (Ontario)
🏢 Green Shield Canada (GSC)
📍 Ontario