Elevate your career with Enercare as a Workforce Analyst, focusing on AI-driven forecasting and data analysis. This full time position is strategically designed to optimize workforce planning in our contact center.

Your role will be central in creating accurate demand forecasts and staffing requirements, utilizing advanced analytics and Microsoft Excel. Candidates with a solid background in AI, predictive tools, and workforce metrics will thrive in this position, contributing significantly to the operational success of the organization.

Key Responsibilities:
• Develop monthly and daily forecasts for contact center demand
• Leverage AI insights for staffing and capacity planning
• Analyze operational data to inform forecasting decisions




• Automate reporting and trend identification processes
• Collaborate with senior teams on capacity planning

Requirements:
• 4–7+ years experience in Workforce Management or Analytics
• Familiarity with machine learning and predictive modeling
• Expertise in Microsoft Excel, especially in statistical analysis
• Understanding of call center performance metrics
• Ability to translate data into actionable insights

Utilize your analytical skills to enhance workforce effectiveness at Enercare.
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📌 AI-Focused Workforce Analyst at Enercare (Ontario)
🏢 Enercare
📍 Ontario