Automotive Parts Advisor – Join Your Dream Store
Looking for an opportunity in Surrey with a top automotive employer? Join Mainland Ford, part of Trotman Auto Group, recognized as one of Canada’s Best Managed Companies!

Why Work With Us?

At Mainland Ford, we are committed to delivering exceptional customer experiences. As an Experienced Parts Person / Parts Advisor, you will play a key role in supporting customers, technicians, and the service department by providing expert parts knowledge, maintaining inventory accuracy, and ensuring efficient parts operations.

What We Offer:

A rewarding career with a top automotive group in British Columbia

Permanent, full‑time role with competitive hourly compensation based on experience

Group bonus program based on total parts sales

Monthly spiff programs

Comprehensive benefits including health, dental, and disability coverage

A supportive and team‑focused workplace culture

Ongoing training and professional development through manufacturer and internal training programs

Long‑term career growth opportunities within Trotman Auto Group

Who We’re Looking For:

Experience as an Automotive Parts Person, Parts Advisor, or in a similar parts role

Ford Parts experience considered a solid asset

Strong automotive parts knowledge and understanding of vehicle systems

Excellent customer service and communication skills

Strong organizational, multitasking, and problem‑solving abilities

Accurate computer and data entry skills

Ability to work independently and collaboratively in a fast‑paced dealership environment

Automotive Parts certification considered an asset

Valid BC Class 5 driver's license with a clean driving record

Availability to work scheduled Saturdays as required

Compensation: $60,000-$80,000 per year + Bonus Plans

What Your Day Will Look Like:

Customer Service

Greet customers promptly in person and over the phone

Provide friendly, professional, and knowledgeable service





Accurately identify and source the correct parts for customer and technician needs

Answer customer inquiries regarding pricing, availability, warranties, and delivery times

Resolve customer concerns professionally while maintaining a high level of customer satisfaction

Build lasting relationships that encourage repeat business

Parts Operations

Interpret customer requests and accurately identify required automotive parts

Recommend additional parts and accessories when appropriate

Assist the Service Department with timely and accurate parts support

Process customer orders, quotes, invoices, and parts requests efficiently and accurately

Receive, inspect, stock, label, and organize incoming inventory

Maintain accurate inventory records and documentation

Assist with shipping, receiving, returns, core returns, and warranty parts processing

Inventory & Organization

Maintain a clean, organized, and safe work environment

Ensure inventory is properly stored, labelled, and easily accessible

Complete paperwork, documentation, and data entry accurately and on time

Keep pricing guides, parts catalogs, and electronic inventory systems current

Assist with inventory counts and inventory control processes

Lift and move parts weighing up to 50 lbs throughout the workday

Product Knowledge

Stay current with Ford products, accessories, manufacturer programs, and promotions

Maintain knowledge of aftermarket products and industry trends

Participate in dealership and manufacturer training programs

Promote dealership specials, accessories, and value‑added products whenever appropriate

Continuously develop product knowledge to better support customers, technicians, and dealership operations

Mainland Ford is an equal‑opportunity employer. Only selected candidates will be contacted. By submitting an application, you consent to Trotman Auto Group and its affiliates collecting, using, and disclosing personal information, including contacting previous employers and references, for recruitment purposes in accordance with BC's Personal Information Protection Act (PIPA).

#J-18808-Ljbffr

📌 Automotive Parts Advisor – Join Your Dream Store (British Columbia)
🏢 Trotman Auto Group - Shared Services
📍 British Columbia