Oversee retail technology operations at Canadian Tire Corporation as a Manager in Toronto. Focus on delivering top-tier service desk performance and operational excellence.

In your role as Manager of the Retail Store Service Desk, you'll provide oversight for operational activities including incident management and team performance. Your robust leadership will drive the team's performance in service level achievement, incident resolution, and continuous improvement. You’ll collaborate with various teams to enhance service delivery across multiple store technologies.

Key Responsibilities:
• Direct daily operations and team performance on the service desk
• Manage escalation processes and operational coverage
• Collaborate with support teams on service restoration




• Monitor key performance metrics and trends
• Establish corrective actions for performance issues

Requirements:
• Bachelor's degree in Business or IT-related field
• 10+ years in retail technology or IT management
• 5+ years leading service desk or incident management teams
• Proven expertise in ITIL and service transformation
• Experience in financial management and vendor relations

Lead the operational vision and execution at Canadian Tire Corporation to ensure service excellence.
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📌 Manager for Retail Technology Operations (Ontario)
🏢 Canadian Tire
📍 Ontario