Elevate guest experiences with Four Seasons as a Residential Guest Relations Coordinator. Foster connections with homeowners and ensure seamless travel using tailored proposals and reservations.

In this role, you’ll be integral to enhancing Four Seasons' service for Residential homeowners. You will manage onboarding, personalize interactions, and coordinate additional bookings while supporting the Residential Supervisor with essential administrative tasks. Robust interpersonal skills are vital for fostering positive relationships and delivering unforgettable service.

Key Responsibilities:
• Understand brand expectations for homeowners and clients
• Onboard new owners and welcome them to the service
• Create and maintain detailed homeowner profiles in Salesforce




• Utilize a consultative sales approach to meet guest needs
• Upsell additional services for enhanced guest experiences

Requirements:
• 3+ years of luxury customer service experience
• Hospitality Diploma or equivalent experience
• Knowledge of Property Management Systems
• Proficiency in Microsoft Office Suite
• Strong relationship-building and conflict resolution skills

Contribute to Four Seasons' mission of exceptional service by being the trusted voice for Residential homeowners.
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📌 Residential Guest Relations Coordinator at Four Seasons (Ontario)
🏢 Four Seasons
📍 Ontario