Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple - "To provide the aviation industry with consistent and tailor‑made solutions around the globe, for a better customer experience."
We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things, and Win as a Team, and we are currently seeking dedicated individuals who align with these values to join our team at various locations across the globe.
Job Summary To efficiently and profitably manage and direct station activities by providing a safe, quality product covering a range of ground handling services to its customers.
Job Responsibilities Assist in the preparation of the operating budgets for the following year, for prior approval by the General Manager
Efficient Resource Planning (manpower, equipment).
Must comply with Swissport's standard operating procedures (SOPs) and policies
Ensure service levels are achieved
Maintain close and effective business relationships with customers, and various control authorities such as Airport Management, Customs, and Immigration
Establish strong leadership among all supervisors and station employees through excellent communication skills and a positive work environment
Monitor and control performance KPIs such as baggage delivery/handling, on‑time arrivals/departures, etc., and ensure they are within established goals
Ensure that all records of all transactions relating to the operation are maintained




Ensure that administrative and control policies and procedures are maintained
Assures all employees comply with company rules and procedures and other authority requirements
Ensure operational processes comply with applicable ISO 9001, 45001, and 14001 standards and support ongoing audits and continuous improvement initiatives.
Maintain documentation and procedures in alignment with ISO 9001, 45001, and 14001 requirements and organizational compliance standards.
Support internal and external ISO 9001, 45001, 14001 audits by preparing documentation and addressing corrective actions.
Take disciplinary action with subordinates as needed
Ensure that there are effective planning methods and procedures in place to ensure that there are adequate resources, both manpower and equipment, to meet operational needs
Implement, maintain, and closely supervise all safety and security measures related to people, equipment, facilities, and aircraft involved in the operation
Solves conflicts/irregularities and takes appropriate action
Participate in meetings internally and externally as may be required
Responsible for Quality, Health, Safety, and Environmental activities at the station to reduce employee injuries, aircraft,t and equipment damage
Implements and monitors the local emergency plan




Qualifications And Competencies A bachelor's or Associate's degree is a plus, but not required
3-5 years of managerial experience in the ground handling operations with a robust focus on procedural compliance, safety practices, and continuous improvement processes
Proven ability to work independently and as part of a team
Highly motivated self‑starter who can effectively prioritize, multitask, and manage to accomplish objectives within prescribed deadlines
Excellent organizational skills with attention to detail.
Strong knowledge of ground handling operations and services
Outstanding communication skills, including written, oral, interpersonal, and presentation skills
Ability to be "on call" 24/7 for emergencies
The nature of this position demands discretion, valuable judgment, and prompt, accurate decision‑making, as well as the management of complex situations
Strong proficiency in the Microsoft suite of programs, including Word, PowerPoint, Outlook, and Excel
Ability to work under pressure
Must be able to work in inclement weather
At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Visit our website at www.careers.swissport.com to learn more about Life at Swissport.
Join Swissport today and be part of a team that connects the world of aviation! #P1

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📌 Manager Ramp Services YOW (Quebec City)
🏢 Swissport
📍 Quebec City