Overview
Busy Milton Manufacturer (Boarder of Mississauga and Milton)is seeking a dedicated Customer Service Representative who has worked in a manufacturing environment.

Duties
Respond promptly and effectively to customer inquiries via phone, email, or chat channels
Manage customer accounts using CRM tools and ERP tools.
Assist clients with product or service-related questions, troubleshooting issues, and providing solutions
Provide customer pricing quotes and schedule repairs and maintenance. Experience using ticketing system a large asset.
Maintain detailed records of customer interactions, transactions, and feedback for analysis and reporting purposes
Efficiently enter orders and address inquiries by leveraging the resources within the business, and following the standardized processes implemented.
Complete and review customer-specific reports for accuracy and integrity.
Recommend ideas which enhance the overall customer experience.
Uphold high standards of customer service by demonstrating professionalism, patience, and empathy in all interactions

Skills and Requirements





Able to commit to 6 months contract with top notch attendance and punctuality.

2+ years of previous customer service experience in manufacturing and/or installation/maintenance/repair environment. Ticketing system experience, a plus. ERP experience, a plus, including quoting, order entry, and returns.
Solid communication skills with the ability to clearly articulate solutions and build rapport with clients
Proficiency in Customer Relationship Management (CRM) systems and ERP systems preferable with Microsoft Dynamics D365 -ideally F&O; (Finance and Operations) and Microsoft Dynamics 365 email case management aka Customer Service Agent (CSA)
Ability to manage multiple priorities in a rapid-paced environment while maintaining attention to detail
Excellent problem-solving skills combined with a proactive attitude towards resolving issues. #STIND

Pay: $28.00-$30.00 per hour

Benefits:
In office parking

Application question(s):
Have you done scheduling for repairs and or maintenance?
Do you have manufacturing industry CSR experience?

Work Location: In person

📌 Manufacturing Industry Csr Milton
🏢 Nova Staffing
📍 Milton