The St. Joseph's Health Centre Emergency Department at Unity Health Toronto serves a large and diverse population across the lifespan. Our busy ED serves over 100,000 patients per year. We are in the midst of a number of small-scale renovation projects to better support our staff to delivery high quality care to our community in our pediatric, ambulatory, acute, and resuscitation zones.

This is an exciting opportunity for an innovative, dynamic and solutions-oriented individual to draw upon their team-building and change management skills to help lead an interprofessional team in advancing the goals of the department and the strategic plan of the organization. You will be responsible for safety, quality, performance, and patient experience while ensuring roles, responsibilities, and functions continue to evolve to meet changing needs of our patients, staff, organization, and community. Your team-oriented and engaging leadership style will support the team through the next phases of construction and renovation. Staff wellness will be a priority.

Duties & Responsibilities

As a member of the Emergency Department Leadership Team, you will be responsible for:

Developing, implementing and leading short and long-term plans which support and advance unit priorities

Hiring competent and qualified multi-professional personnel and coordinating an orientation program that will foster their success on the unit

Ensuring the provision of excellent care for patients

Managing, motivating and providing professional/clinical leadership to multi-generational/ inter-professional teams

Liaising and collaborating with physicians and physician leadership to support operations of clinical area(s) and organizational goals

Implementing processes to ensure the safe, effective and efficient delivery of excellent care to all patients and processes that support involving patients as collaborative partners

Supporting educational strategies to enhance staff knowledge with respect to professional nursing, health discipline, clinical, administrative staff practices and patient care

Performing planning, quality management and operations responsibilities, including implementing quality improvement and other initiatives in the Emergency Department

Collecting, analyzing and disseminating quality data to the team to promote continuous quality improvement

Maintaining a physical environment that promotes patient healing, supports staff in the delivery of safe patient care and meets fire and safety codes

Ensuring staff have the tools, equipment and resources required to do their work





Participating in special projects and corporate management responsibilities that support and advance Unity Health Toronto's goals and objectives

Maintaining accountability for planning and managing the department's financial resources

Networking and developing partnerships with internal and external agencies to meet the needs of the patient population

Planning, recruiting, coordinating, promoting, disciplining and terminating staff, as required

Developing/establishing work schedules that meet departmental needs, employment standards, and collective agreements

Conducting performance management responsibilities

Ensuring staff are meeting professional practice standards to ensure safe and high quality patient care

Identifying and managing employee issues/concerns, utilizing appropriate conflict resolution skill, while taking appropriate action to ensure matters are resolved in a fair and timely manner

Determining training needs and implementing training programs to improve staff performance

Preparing appropriate business plan documents in support of short and long term planning initiatives which supports clinical, financial and human resources needs for the clinical area(s)

Monitoring progress towards the achievement of goals at regular intervals and takes action, as required to ensure desired outcome is attained, using effective change management methodologies and leadership to influence change and innovation

Developing and implementing day to day operating policies, systems and procedures to contribute to organizational effectiveness

Managing the development, implementation, evaluation and maintenance of quality improvement initiatives which are in alignment with Unity Health Toronto's strategic plan, policies/procedures and standards

Monitoring, reviewing, acting upon and communicating resolution of patient and family feedback to improve patient/family engagement and experience

Maintaining professional growth and development through seminars, workshops and professional affiliations to keep abreast of the latest trends in nursing, health disciplines and management field

Monitoring, reviewing, acting upon and communicating resolution of safety and learning reports

Contributing to corporate efforts and initiatives, as appropriate,



to enhance Unity Health Toronto's mission, values and goals

Representing Unity Health Toronto and contributing to external community and government agencies

Representing Unity Health Toronto in the external community at conferences, workshops, etc.

Providing clinical consultation and leadership for corporate initiatives, e.g., operational readiness, internal/external disasters, emergency preparedness, etc.

Qualifications

Regulated Health Professional with a Master's Degree in Nursing/Health Discipline required

Registration in good standing with a regulatory college

Minimum five (5) years of clinical experience in an Emergency Department

Completion of a Basic Cardiac Life Support (B.C.L.S.) program required

Current membership in a related professional interest group or association preferred

Completion of specialty specific certification program(s) relevant to respective clinical areas an asset

Strong leadership skills including demonstrated effectiveness with designing, planning, managing and change management

Previous project management experience and an ability to facilitate groups

Experience with labour relation issues (e.g. grievances, investigations, counseling)

Experience in facilitating, collaborating and negotiating effective resolution of human resource issues

Demonstrated ability to contribute to a positive learning culture and facilitate the achievement of evidence based quality care with optimal outcomes

Strong analytical and conceptual skills with the ability to analyze and utilize clinical and management data for planning purposes

Demonstrated excellent budgeting and financial management skills

Demonstrated excellent interpersonal, superior communication, coaching and team building skills that facilitate positive interactions among all members of the health care team

Demonstrated strong commitment to patient safety, best practice and innovation in patient care delivery

Unity Health Toronto is committed to creating an accessible and inclusive organization. We strive to provide a recruitment process that is barrier-free and in compliance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. We understand that you may require an accommodation at any stage of the recruitment process. When you are contacted, please inform the Talent Acquisition Specialist and we will work with you to meet your accommodation needs. We want to emphasize that all accommodation requests are handled with the utmost confidentiality, respecting your privacy and dignity.

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📌 Clinical Manager Emergency Care Program (Ontario)
🏢 St. Joseph's Health Centre, Toronto
📍 Ontario