We are seeking to hire a talented Service Writer to join our growing team. If you're excited to be part of a winning team, this is a excellent prospect to grow your career.

Responsibilities for Service Writer
Provide excellent customer service from start to finish, and perform any additional follow up
Listen carefully to customer descriptions and assess the service call needs to prepare the service technician.
Advise the customer on the HVAC costs for maintenance and service repairs
Communicate with wholesalers and technicians to make sure everything needed is on hand or ready at the supplier for pickup with corresponding job names/numbers
Provide updates to customers with the status of their parts on order
Answer detailed questions about services performed and price information
Maintain customer records by keeping all files organized
Schedule appointments over the phone
Send out invoices and collect service receivables
Help with General Administrative tasks when needed.





Qualifications for Service Writer
Solid math and accounting skills, high school graduate or equivalent.
Strong understanding of HVAC and the ability to identify appropriate repairs for equipment.
Ability to break down complicated HVAC or industry topics into understandable language meant for customer understanding
Advanced computer and data-entry skills
Organizational and record-keeping skills
Ability to stand, walk, sit and lift up to 25 pounds
Have a teamwork mindset in the workplace and accept feedback on your work
Understand the typical format of company schedules in order to manage time efficiently

Job Type: Full-time

Pay: From $19.34 per hour

Education:
Secondary School (preferred)

Experience:
administrative assistant: 2 years (preferred)
Service Writing: 1 year (preferred)

Work Location: In person

📌 Hvac Service Advisor/ Receptionists Langley
🏢 Important Group
📍 Langley