Position Summary:

Work in compliance with the A.G.C.O. Standards, CasinoTime Policies and Procedures and other applicable municipal, provincial and federal laws and regulations. Provide excellent customer service while maintaining good public relations with patrons. Comply with pre-determined company Internal Control Procedures.

Major Responsibility Areas:
Is responsible to ensure that all applicable company Internal Control Manual Procedures, A.G.C.O Standards and iGo Policies & Procedures are strictly adhered to.
Promote and maintain the utmost integrity and the highest calibre of customer service and respect to all customers and employees.
Maintain general awareness of gaming operations at all times and comply with AML policies, RG policies and KYC policies.
Additional responsibilities or duties, which are consistent with the position summary, may be assigned at the discretion of the Operations Manager.

Minimum Qualifications:




College Diploma or equivalent or previous experience in a related field.
Requires ONE or more years of call center experience.
Possess robust organizational, interpersonal, analytical, communication and managerial skills. Working knowledge of computer software packages.

Licenses, Certifications and/or Registration:
Successful candidates are required to obtain and maintain a Workplace Hazardous Materials Information System

(WHMIS) Certificate (after offer of employment).

Work remotely
No

Job Types: Full time, Part time, Permanent

Pay: From $19.00 per hour

Expected hours: 24 – 42 per week

Education:
Secondary School (preferred)

Experience:
customer service: 1 year (preferred)

Work Location: In person

📌 Call Center Customer Service Representative Kingston
🏢 Casinotime
📍 Kingston