Join HAC Québec SEC as a Guest Service Supervisor and showcase your hospitality skills in Baie-Saint-Paul, Quebec. Ensure a high standard of service across reception and concierge operations.

This full-time, permanent role emphasizes customer service experience within the hospitality industry. You will plan personalized guest stays and mentor team members to cultivate a culture of service excellence. Your proactive communication with other departments will foster coordination and enhance operational efficiency.

Key Responsibilities:
• Organize guest arrivals, focusing on personalization
• Mentor team members for their career development
• Ensure compliance with health and safety regulations




• Coordinate service activities through departmental communication
• Facilitate resolution of guest complaints and emergencies

Requirements:
• 1 to 2 years of experience in customer service
• Exceptional empathy for addressing guest concerns
• Proficient in quick issue resolution
• Patience when dealing with stressful situations
• Knowledge of OPERA (PMS) is advantageous

Drive exceptional guest experiences as a pivotal leader in Baie-Saint-Paul's premier hospitality setting!
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📌 Hospitality Guest Service Supervisor Role (Quebec City)
🏢 Germain Hotels group
📍 Quebec City