About usFounded in 2012, Major Refrigeration Ltd. has proudly delivered reliable Refrigeration, HVAC, Controls, and Energy Solutions to customers across Canada. Headquartered in Grimsby, Ontario, the company operates throughout Ontario, Nova Scotia, New Brunswick, and Prince Edward Island, and continues to expand into new regions.With a team of over 180 employees (throughout the provinces), we are continuously expanding and strengthening our workforce across all divisions to support our growth and maintain the high level of service our customers expect and deserve.The PositionMajor Refrigeration is looking for an experienced and organizedHVAC Service Coordinatorto join our growing service team.The HVAC Service Coordinator will be responsible for coordinating daily HVAC service activities between customers, technicians, suppliers, and our internal service and parts departments. This position plays a key role in ensuring service calls are scheduled efficiently, customers are kept informed, technicians have the information and resources they need, and work orders are completed accurately and on time.The ideal candidate will have strong communication and organization skills, experience working in a fast‑paced service environment, and a solid understanding of commercial HVAC systems and service operations.Location: Grimsby, ONRole and Responsibilities:Coordinate and schedule daily HVAC service calls and preventative maintenance workDispatch technicians based on location, skill set, availability, and priorityCommunicate with customers regarding, job status, and follow‑up requirementsAssist in reviewing incoming service requests and determine the appropriate technician and priorityMonitor technician schedules throughout the day and adjust assignments as requiredEnsure technicians have the required job information, equipment details, parts,



and site requirements before attending a callCoordinate with the Parts Department to ensure required HVAC parts are available or orderedFollow up on outstanding service calls, quotes, parts, and return visitsReview technician reports, photos, time entries, and job notes for accuracy and completenessEnsure work orders are properly updated and closed in the service management systemCommunicate with customers regarding additional repairs and quotation requirementsCoordinate emergency and after‑hours service requirements when necessaryAssist with scheduling crane, equipment, subcontractors, and other resources when required for larger HVAC projectsMaintain accurate records of customer requests, technician updates, parts requirements, and job statusIdentify scheduling conflicts and proactively resolve issues before they impact the customerWork closely with Service Managers, Field Supervisors, Technicians, Parts, and AccountingMaintain a high level of customer service and professionalism at all timesOther administrative duties as assignedQualifications and Education Requirements:2+ years of experience in HVAC service coordination, dispatch, administration, or a related field; commercial HVAC, refrigeration, mechanical, or construction experience is an assetStrong understanding of HVAC service terminology and equipmentExcellent organizational, time‑management, and attention‑to‑detail skills, with the ability to manage multiple priorities in a fast‑paced environmentStrong verbal and written communication skills, with the ability to work effectively with customers, technicians,



and internal teamsStrong computer skills and experience with service management software; Simpro or similarfield‑service software is an assetStrong problem‑solving and decision‑making skills, with the ability to work independently and as part of a teamAbility to remain calm, professional, and solution‑focused when handling urgent service requirements or difficult customer situationsAbility to work Monday to Friday, with flexibility to work shifts between 7:00am - 5:00pmWhat We Are Looking ForThe successful candidate will be someone who:Take ownership of jobs from start to completionPrioritize emergency calls and high‑priority customer needsProactively manage technician scheduling and geographical routingCommunicate clearly with customers, technicians, and internal teamsMaintain accurate work orders, documentation, and follow‑upAdapt quickly to changing priorities and work well under pressureProvide excellent customer service and take pride in their workWhy Join Major Refrigeration?Competitive wages based on experienceFull‑time, reliable employment with a growing companyOpportunity for advancement within the HVAC Service DepartmentWork with an experienced team of HVAC and refrigeration professionalsOngoing manufacturer and technical training opportunitiesSupportive team environmentOpportunity to develop your career within the commercial HVAC industryCompensation & Incentives:Health, vision and dental benefits packageCompany Retirement Savings Plan (RSP)Eligible for vacation days after probationary periodPermanent, year round employmentWe thank all applicants for their interest; however, only those that best meet our qualifications will be contacted. Major Refrigeration Ltd. is an equal opportunity employer and will make accommodations available for candidates, upon request, throughout the selection process.#J-18808-Ljbffr

📌 Hvac Service Coordinator (Ontario) (Winnipeg)
🏢 MAJOR REFRIGERATION
📍 Winnipeg