Job Summary: Driver Training order entry and management, which includes assisting reps in the preparation of quotes as needed, trainer calendar management (no calendar optimization), bookings, and all related communication, importing and maintenance of all customer training participant data.
Key Work Activities Activity A Order Entry & Management (65%) Verify submitted Driver Training orders for audit purposes and JSOX compliance.
Enter and process Driver Training orders received from sales reps (example: online keys, bookings, inspection booklets, participant books, TTT kits, reprints, or any other Driver Training related order) as per service level agreement (SLA)
Manage trainer calendars by:
Holding dates and offering date availabilities to sales reps based on first come, first served basis
Confirming live and virtual sessions via email once dates finalized between sales rep and customer
Cancelling and rescheduling sessions based on notice received from sales reps and trainers
Entering bookings as received (focus on order entry maximization and not calendar optimization)
Planning travel runs (road shows) for distant location clients while considering travel and expenses
Submit travel expense requests on Concur on behalf of trainers for all distant training requiring overnights, flights & rentals
Office Duties: Process credit cards inspection booklets & participant books packaging & shipping (Parts), TTT kit upload, packaging & shipping (DT operations), in-house wallet card printing (DT operations)
Coordinate, plan, and book training for GNJ employees such as technicians, trainers, sales reps and all other GNJ department employees as needed.
Ensure all invoices are processed in the system as soon as order is completed
Invoice customers using internal order system
Follow up with trainers and reps for any missing supporting information or documents delaying invoicing




Credit and rebill customers as needed
Work together with internal departments (Customer care, A/R, and Central Invoicing team) on customer complaints, corrections, clarification, and disputes related to invoicing
Collect and send all credit card transaction information required for processing prior
Activity B Importing, Reports & Record Management (15%) Prepare reports of training records (online key status & training course data) per client site(s) or parent company as requested by sales rep
Assist with training record inquiries such as expiration dates, certificate reprints, training course data and specifics, and any other related training data inquiry
Import online transfer records daily from online course platform into internal order system
Import all internal and external training session data received from trainers
Import external training data received from clients for sessions conducted by their in-house trainer (in-house TTT participant data record management)
Create and maintain customer data file and participants records
Send certification for participants
Activity C Interaction with Internal & External Clients (Reps, Trainers, Supervisors, Clients & Other Departments) (15%) Answer all incoming & outgoing calls using Microsoft Teams, Jabber & Phones & emails.
Communicate with external clients directly via email for certain agreement accounts, online troubleshooting support & reprints (as required) depending on request type & questions




Participate and support the onboarding process for new trainers
Communicate with trainer supervisor regarding any trainer issues or training concerns
Train and support new sales reps regarding DT courses and order requirements
Interdepartmental communication and support as required
Assist internal customers with Driver Training quote preparation as needed
Quote verification, training & coaching as required
Activity D Individual & Team (5%) Participate in team meetings and one-on-ones
Complete all Cyber security training as well as LMS training as needed
Prepare Standard of Work documents
Support and provide coverage for other team members
Meet KPIs and adhere to all SLAs
PODAR
Additional Qualifications Education
At least 1 year of Community College Certificate/Diploma
Adult Instructor or Trainer - Health and Safety, Power Equipment - Theory and Practical
Bachelor of Education, Bachelor of Education - General
Certificates & Designations
High School
Post secondary education
Skills Achieves Results
Perform well in a fast-paced environment
Ability to evaluate alternatives in order to make the right decision
Business Knowledge and Improvement
Identify Solutions
Mechanical Aptitude
Focus on Continuous Improvement
Collaborates with Others, Works Effectively with Others
Committed to Customers
Anticipates Customer Needs
Develops and Maintains Relationships
Communicates Effectively
Clear and Concise (oral and written communication)
Presentation Skills
Communicates with Confidence
Courteous and Professional Manner
Patience and Tact
Demonstrates Functional Expertise
Experiential Knowledge
Mobile Technology
Robust Problem Solving
Leads People and Teams
Performance Coaching
Strong Interpersonal Skills
Work Experience, 4 Years - Related Experience

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📌 Driver Trainer - Permanent Hourly (2026-9532) (Manitoba)
🏢 Johnston Equipment
📍 Manitoba