Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.

At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.

This role is an in‑office position based at our Streetsville Garage. Our team is highly team-oriented, and much of our work benefits from in‑person co‑creation, relationship‑building, and hands‑on partnership with leaders across the organization.

Our Bus Fleet Maintenance & Engineering office is seeking a Bus Control Officer on a contract basis to Provide oversight and coordination of the daily operation of non-revenue buses at various Bus Services Facilities. Ensure buses are delivered in a clean, safe, efficient, economical, courteous, and timely manner and available for service.

Location – Streetsville Garage

Shift – 12hr Continental shift 24/7 and weekends

What will I be doing?

Assesses current operation, investigates, and makes recommendations for improvements to key stakeholders (e.g. BFM, Bus Operations, etc)

Periodically reviews and provides oversight and guidance to wash bay employees, bus drivers and garage operations employees for the purpose of completing the required M7 entries and other MTO forms

Identifies and follows up on all service irregularities and reports discrepancies to Superintendent/Supervisor including recommendations for resolution

Plans and coordinates parking and bus movement for all buses on property or arriving on the property from various stakeholders (vendors, Bus Operations, etc.)

Effectively coordinates the staging of buses ready for service in partnership with key stakeholders (e.g. Bus Operations, NOC, etc.)

Provides bus availability information to key internal stakeholders (e.g. BFM and Bus Operations, Supervisors, Director, office staff, vendors, etc.)

Tracks and coordinates all out of service buses, both on property and moving off property to vendors, monitors return timelines,



and follows up with BFM Supervisors and/or vendors to ensure that buses are returned to service in a timely manner

Plans and coordinates with Service Line team to ensure bus availability at all B Facilities

Provides reports to identify and track trends that can influence service levels

Captures and reports work not completed from the previous shift to BFM Superintendent/Supervisor to remedy

Reports deficiencies and any major service disruptions to expedite service recovery and minimize the impact service level

Attends and participates in meetings as required

Performs other duties as assigned

Liaises with Bus Operations, Bus Garage Operations, vendors, and other stakeholders, to obtain information, provide information and discuss and help resolve any operational issues

Assists Superintendent with response to stakeholder and customer complaints

Assists with the update of processes, procedures, and manuals to ensure alignment with department goals, corporate policies and objectives

Gather information to assist with recommendations for improvements

Extracts data/information from multiple sources to develop and produce statistical reports for leadership review

Drives continuous improvement in process with respect to which this position has ownership

Performs duties and responds to emergent issues with a sense of urgency

Operate autonomously and make effective and timely decisions with or without input

Participates in meeting bus flow objectives and activities within budgetary limits

Monitors bus flow progress to ensure that objectives are met on time, and that anticipated business results are achieved

Lead with accountability, respect, integrity, and urgency

Plan, facilitate and professionally coordinate bus movements

Retrieves, compiles, and inputs data into electronic tracking system, tracking costs to prepare status reports and updates for management.





Compiles data for use in the preparation of reports and/or annual budget preparation activities

Makes decisions that drive optimal bus utilization and usage

Effectively communicates with all levels of employees both orally and in writing to share information, including unpopular or contentious, or to respond to inquiries

What Skills and Qualifications Do I Need?

Completion of a diploma in Business Administration, Transportation Management, or a related discipline – or a combination of education, training and experience deemed equivalent

Demonstrated years of related experience is required

G Driver’s License is required for travel from work location to other sites as required. Must meet and maintain the MX corporate standard for a good driving record.

Must be able and willing to upgrade license to CZ if required.

Knowledge of the Highway Traffic Act, related legislation, and licensing requirements would be assets

Knowledge of Lean Principles and experience in the bus industry would be assets

Customer service orientation focused to meet the needs of the public

Experience collaborating and building partnerships with internal and external stakeholders

Experience leading simultaneous activities to tight deadlines, monitoring activities for adherence to timelines, and performance objectives

Written communication skills and intermediate experience with computer applications (e.g. MS Outlook, Word, Excel, Power Point) databases, tracking systems, and other application software, to prepare a variety of correspondence, documents or reports Standard office computer applications

Interpersonal skills and oral/written/presentation skills to maintain and update manuals

Shift work outside ordinary business hours 24x7x365 (e.g. evenings, weekends and holidays) to accommodate

Accommodation: We value the unique skills and experiences each person brings to Metrolinx and are committed to creating and maintaining an inclusive and accessible environment. We are committed to the requirements of the Accessibility for Ontarians with Disabilities Act and other applicable legislation so if you require accommodation during the hiring process, please let our Recruitment team know by contacting us at: (phone hidden) or email [email protected].

WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.

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📌 Bus Control Officer (Winnipeg)
🏢 Metrolinx
📍 Winnipeg