Drive compliance and enhance passenger experience as a Senior Representative in Passenger Care at the Greater Toronto Airports Authority. Enjoy a hybrid work environment leading critical accessibility initiatives.
This full time role involves significant responsibilities in safeguarding compliance with the Official Languages Act and Accessible Transportation for Persons with Disabilities Regulations. Reporting to the Manager, you will collaborate with various departments and external groups, lead audits, and implement impactful passenger programs that prioritize accessibility.
Key Responsibilities:
• Align projects with relevant regulations and standards
• Respond to inquiries from the Office of the Commissioner
• Conduct audits and manage annual compliance initiatives




• Design innovative programs for passenger needs
• Verify contractor adherence to accessibility contracts
Requirements:
• Post-secondary education or equivalent experience
• Fluent in English with basic French skills desirable
• At least 5 years in multi-stakeholder relationship management
• Proven project management experience
• Ability to obtain Transportation Security Clearance
Your expertise will help redefine passenger care standards at Toronto Pearson Airport by ensuring accessibility and compliance.
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📌 Senior Passenger Care Compliance Representative (Toronto)
🏢 Toronto Pearson International
📍 Toronto