Position Summary
The Parts Advisor is responsible for supporting customers and service technicians by identifying, sourcing, and supplying parts and accessories. This role plays a key part in maintaining inventory accuracy, delivering exceptional customer service, and ensuring productive day-to-day operations within the parts department.

Key Responsibilities

Assist customers (in-person, phone, and email) with parts inquiries, pricing, and availability

Identify and source parts using catalogs, vendor systems, and internal software

Process parts sales transactions and maintain accurate records

Support Service Technicians by supplying required parts in a timely manner

Manage inventory including receiving, stocking, restocking, and cycle counts

Monitor inventory levels and place orders to maintain appropriate stock while minimizing obsolescence

Communicate with vendors regarding pricing, availability, and order issues

Evaluate pricing and verify invoices for accuracy

Pick, pack, and ship parts orders, including local deliveries as required

Provide technical guidance on parts selection, installation, and alternatives when needed

Resolve customer concerns related to parts availability, pricing,



or quality

Maintain a clean, organized, and safe work environment

Operate equipment such as forklifts as required

Contribute to continuous improvement of processes and department efficiency

Qualifications & Experience

Previous experience in a Parts, Inventory, or Customer Service role (equipment industry preferred)

Knowledge of agricultural, construction, or heavy equipment parts considered an asset

Strong mechanical aptitude and problem-solving skills

Experience with inventory systems, POS systems, and computer-based parts lookup tools

Ability to manage multiple priorities in a fast-paced environment

Strong communication and customer service skills

Valid driver’s license required

Forklift certification and/or Pesticide Applicator License considered assets

Customer-focused with a strong attention to detail

Organized with effective time management skills

Adaptable and able to work both independently and within a team

Reliable with a strong work ethic

Ability to lift and handle parts as required

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📌 Service Coordinator (New Brunswick)
🏢 Next Level Group
📍 New Brunswick